Cancellation and Refund Policy
At Dressfy, customer satisfaction is our priority. This policy describes how cancellations and refunds work in relation to your subscription.
1. Subscription Cancellation
You may request cancellation of your subscription at any time. Once canceled, no additional charges will be applied, and you will continue to have access to premium features until the end of the billing cycle.
Note: Cancellation does not automatically result in a refund. See below for refund eligibility.
2. Refunds
Dressfy is a digital service that provides automatic content delivery. Refunds will only be issued in specific circumstances:
- You may request a full refund if you have not yet used the product features, such as color analysis, personalized styling, or skincare content.
- If any of the main features have already been accessed or delivered, refunds will not be granted, even if the subscription is canceled.
- Specific cases such as duplicate charges or verified technical errors may be reviewed individually (contact our support team for assistance).
Important: Refund requests must be made through the App Store or Google Play, where applicable. These platforms may have their own refund policies that override this policy.
3. How to Request Cancellation or Refund
To request cancellation or refund, send an email to support@dressfy.app with the email address used for the purchase and the reason for your request.
Our support team will respond within 3 business days.
4. Processing Partner Information
Processing Partner: SamePay® LLC
5. Data Controller Information
Legal Entity: Equity Digital Products LLC
Address: 1209 Mountain Road Place NE, Suite R, Albuquerque, New México 87110, United States
Contact: support@dressfy.app
EIN: 33-3281135